Increasing Healthcare Professional’s Performance: In Increasing an Employee’s Performance, Carrots Are Better Than Sticks
(Natalie Forest, Ph.D.)
In the healthcare industry, one of the most important factors for success lies within a company’s healthcare representatives. Why? They are at the frontline of the company, talking to clients and customers on a daily basis. When healthcare representatives provide their clients a great customer service experience, clients are sure to stick with the company and tell everyone they know how great the company is. Word-of-mouth is a big deal, especially today, where competition can come from anywhere, even outside the country. It’s the healthcare CEO’s and manager’s duties to take care of their employees and increase their performance for the company to succeed.
We are all human beings, so we need to treat each other as such. When healthcare representatives treat their customers as human beings, those customers will feel like they’re not just another patient. When healthcare executives treat their employees as human beings, employees will feel like they matter. Understanding an employee’s pain points and coming up with the appropriate solution can make all the difference. Even if you’re just lending your back for support, it will mean a great deal to your employees.
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